System Maintenance | Service Scope

admin
2 min read
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Overview

Ongoing maintenance service including updates, backups, monitoring, and issue resolution for websites and web applications. Predictable monthly scope designed to keep your platform stable, secure, and up to date.

Who It's For

  • Businesses running production websites or web apps

  • Owners without an in-house technical team

  • Companies needing scheduled updates and monitoring

Service Scope

  • CMS, framework, and dependency updates

  • Scheduled backups and restore testing

  • Uptime and error monitoring

  • Initial response and issue triage during business hours

  • Minor content and configuration changes within a predefined monthly allocation of maintenance work

  • Requests exceeding the monthly allocation are handled under a separate agreement

Scope Limitations

This service covers maintenance tasks only. It does not include new feature development, major redesigns, or third-party system failures. Work outside the defined scope may require a separate agreement.

Typical Deliverables

  • Monthly maintenance report

  • Update and incident log

  • Backup verification summary

Delivery Method

Recurring monthly service delivered remotely. Access is granted to the agreed environments under the signed agreement.

Acceptance Criteria

  • Scheduled tasks executed within the agreed window

  • Incidents handled within the agreed response time

  • Monthly report delivered

Estimated Timeline

Recurring monthly service. Minimum term: 12 months.

Pricing

Plans range from $50 to $300 per month depending on scope, technology and response-time requirements. All prices are in USD.

Refund Policy

Recurring service billed in advance. The current billing period is non-refundable; cancellation applies to the next cycle. See Refund Policy.

Support

Questions about scope, pricing, or delivery? Contact us at sales@aggval.com.

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